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Returns

You have 15 calendar days to return an item from the date you received it. Hearing aids are customized devices which needs programming before use. Once pre programming is done, hearing aids cannot be used by other person. So, it is a non-returnable item once you open the sealed pack.

Hearing aids too are non-returnable. But under few circumstances, it can be returned. It can be returned only in case of manufacturing defect or if it is not getting switch ON. But it needs to be informed within 15 days of receiving the product. Once we receive the hearing aids back in our office, and provided that the hearing aid(s) are still in good condition, a member of the team will contact you in regards to the status.   Before returning, please consult our troubleshooting guide first and/or do the following checks:  
Clean the tubes, end pieces and ducts Insert new batteries Make sure the device is switched on and is not set to the Telecoil function If you have done all of the above checks and are still experiencing trouble with them, We’ll do our best to help you benefit from the devices, as well as provide you with a Service Request Number in the case that you do need to send them back.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@paramedicsupply.com. Please note that returns will need to be sent to the address as send by the seller.

If your return is accepted, you need to send the product at the mentioned address of your country at your own cost, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  contact@paramedicsupply.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at  contact@paramedicsupply.com.

Shipping   You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.   To return your hearing aids, please follow the steps below: Put the hearing aids (inside of their clamshell case) in a well padded package. Ideally, use bubble wrap or any other material to protect the hearing aids from damage. Seal and insure the package from the shipping company. Mail the package and get a tracking number and/or have signature confirmation to ensure it gets delivered to us. We cannot be held responsible for any lost or damaged shipments and will not accept damaged hearing aids as returns.   Also, keep in mind that the returns policy applies to hearing aids and amplifiers only and that we do not cover the return shipping fees. We are not responsible for custom clearance for international shipping.    

Contact Us   If you have any questions on how to return your item to us, contact us.  
Email contact@paramedicsupply.com.